Exchange Policy

Your unworn or unwashed items may be exchanged within 7 days from date of purchase in the same stores and only exchanged once time.

Promotional or SALE items, jewelries, accessories, and underwear not be exchanged at all times.

The labels must be attached to the merchandise and the original receipt must be presented. Without any exception, we have a NO REFUND policy.

The difference will not be returned if the price of the exchange item is lower than original item.

ACFC reserves the right for final decision.

Thank you very much and we hope to see you again!

Membership

1. What are the tiers of membership?
Card type Accumulating amount in single year Discount Privileges
MEMBER < 10.000.000 VND 0% discount but will received our promotional updates
SILVER 10.000.000 VND - 30.000.000 VND Enjoy 5% discount in all transactions
GOLD 30.000.000 VND - 50.000.000 VND Enjoy 10% discount in all transactions
PLATINUM 50.000.000 VND - 100.000.000 VND Enjoy 15% discount in all transactions, enjoy 5% discount in selected DAFC Brands - Ferragamo, Bally, Burberry, Versace
DIAMOND >100.000.000 VND Enjoy 20% discount in all transactions, enjoy 10% discount in selected DAFC Brands - Ferragmo, Bally, Burberry, Versace
2. What do I do if I lose my membership card?

If you lost your ACFC privilege card, please kindly contact ACFC Customer Relations Department by email: crm@acfc.com.vn or call (08) 39 397 999

Or inform to Cashier staff at one of our stores.

When we verify your information, we will issue a new membership card to you within seven (7) working days to the store of your selection

When is the expired date of my membership?


Your membership accumulation point is based on spending of the last 12 months. If you spend enough within the first month of your signing up for membership, you will be automatically upgraded to the appropriate level of VIP members and the period of receiving discount privilege will be counted for the last 12 months.

As long you stay active and reach the certain level of spending within 12 months you will remain the VIP members of ACFC and receive the privileges of our Membership Program

General

1. What are the fashion brands managed by ACFC?

ACFC is proud to carry the distributorship of many international well-known brand in Vietnam such as Nike, Tommy Hilfiger, Diesel, Calvin Klein Jean, Calvin Klein Underwear, Gap, Banana Republic and Mango

2. Who should I contact if I have any question related to ACFC brand in general?

You can always contact our Customer Relation Department office by email: crm@acfc.com.vn or by calling our phone (08)39 39 7999

3. What are the locations of your stores?

Our stores and brands are located at many major department stores in Ho Chi Minh City, Hanoi, Da nang, Hai Phong and Can Tho. Please kindly visit Store Locations section of our website to search for the nearest stores to your location.